Fulfilment that comes to your warehouse
The right item in every parcel
We set up your own warehouse so every item is checked by scan before the parcel is sealed. For Malaysian fashion brands that pack their own TikTok Shop, Shopee and Lazada orders.
We reply within 1 working day, usually the same day (Mon–Fri, 9am–6pm). Boleh WhatsApp kami dalam BM atau English.
- M Malika KurungNavy Floral Wrong size
- One size Tudung BawalGrey Waiting
Built in our own fashion brand's warehouse in Shah Alam, which packs up to 2,000 orders a day at its busiest (as of October 2026).
MLK-NVF-M / B20045
MLK-NVF-L / B20140M or L? In a rush, they look the same.
Every design comes in many sizes and colours. When the orders pile up, a packer can't check every tag by eye, and a wrong item goes out.
- 1 to 3% of orders go out wrong when packing is done by hand, with no scans.eFulfillment Service, June 2026
- Late dispatch costs you orders. TikTok Shop asks sellers to keep late dispatch under 4%. Ship 20% or more late and your daily orders can be capped.TikTok Shop Seller University Malaysia, August 2026
- Each mistake costs twice. A return, a refund or a resend, and a buyer who may not order again.
We come to your warehouse. Your team stays in charge.
We are not a 3PL. Your stock, your team and your packing stay in your own warehouse. We bring the method, the scan system and the training.
Not included: finding a site, racking, renovation and hiring. We give you the specs and work with your vendors.
What makes FULFILA different
- A batch on every label
- Each mistake leads back to the sewing unit and the person who bagged the item.
- Our supervisor on your floor
- For up to 3 months, side by side with your team, not just software and a manual.
- Tested in our own warehouse
- We run the same method every day for our own fashion brand.
How a setup goes
Packing never stops. Your products join the pack check one group at a time, and we agree the timeline with you after the first visit.
- 1
Visit
We walk your floor with you and see how items move and where mistakes happen.
- 2
Plan
Together we agree the layout, labels, first products and hardware.
- 3
Set up
Stations, labels and SOPs go in, and we train your team on the floor.
- 4
Go live
Your products join the pack check one group at a time.
- 5
Support
We stay close, fix problems fast and send you a report every month.
FULFILA OS: a scan at every hand-off
The packer scans the AWB (the courier label on the parcel), then each item. A wrong item stops the parcel before it is sealed. Only a supervisor can let it through, with a PIN and a reason.
Coming next: a returns check that traces each return to its batch and sewing unit. Screens are from the FULFILA OS demo, with sample data.
We pack fashion orders too
FULFILA grew out of INHANNA, our founders' kurung and kebaya brand. One Ramadan brought 5,000 orders in a month with 2 staff. A buyer who ordered a kebaya got a Kurung Riau, and we refunded hundreds of orders.
So we put the racks in SKU order, added quality checks, and built a scan check that stops a wrong item before the parcel is sealed. FULFILA brings that method to your warehouse.
INHANNA · Warehouse record
- Selling online since
- 2013
- Orders a day, at the busiest
- 2,000
- Pieces of stock, one warehouse
- 50,000
- TikTok Shop fulfilment score
- 4.9 / 5
INHANNA's own numbers, warehouse in Shah Alam · TikTok Shop Seller Center, 5 Oct 2026
Check it yourself: INHANNA website INHANNA on TikTok Fulfila Sdn. Bhd. on SSM
The people you will work with
Shaf
Founder & CEO
Leads product, FULFILA OS and client partnerships.
Syah
Head of Warehouse Setup
Maps your floor, plans the layout, writes the SOPs and trains your team.
Faizul
Head of Finance
Looks after pricing, contracts, billing and tax.
Intan
Client Relations
Your first contact, from the first chat to go-live.
Questions brands ask us
Are you a 3PL? Do you keep our stock?
No. Your stock, your team and your packing stay in your own warehouse. We set up the floor, bring the scan system, train your team and support them until they run it well.
Why not send our stock to a 3PL?
A 3PL can work well. Some brands want to keep control: their own stock, their own staff and their own packing standards, with no stock moving out. We help those brands pack every order right in their own warehouse.
Our order app already has a scan-to-pack screen. Why FULFILA?
Keep your order app. A scan screen only helps when every item carries the right label and the check is used on every parcel. We put a label with SKU and batch on every piece, set up the check at each station, write the SOPs, train your team and supervise the floor until it sticks.
Is the floor visit really free?
Yes, within the Klang Valley. We walk your floor with you, see how items move and where mistakes happen, and tell you what we would change. There is nothing to sign.
Do we have to stop packing during setup?
No. Your products join the pack check one group at a time, so packing carries on.
How long does a setup take?
It depends on your floor, your number of SKUs and your team. We agree the timeline with you after the first visit. If you want to be ready before a big sale or Raya, talk to us early.
What hardware do we need?
A barcode scanner and a screen at each packing station, and a label printer. We give you a list with quotes. Buy it yourself, or through us at cost.
How does billing work?
Setup is a one-time fee, quoted in writing after the floor visit. FULFILA OS is billed monthly by the number of orders you pack, with no licence or station fee. Floor support is optional, for up to 3 months.
Which platforms do you work with?
We start with TikTok Shop orders. If you also sell on Shopee, Lazada or your own website, tell us and we will show you how we handle them.
How are you related to INHANNA?
INHANNA is our founders' own fashion brand, selling online since 2013. We built and tested our methods in its warehouse in Shah Alam.
Can I see FULFILA OS working before I decide?
Yes. We will show it to you on a tablet during the floor visit.
Let's walk your warehouse together
Tell us how many orders you pack a day and where mistakes happen. We will come over and show you what we would change.
WhatsApp us to book a free floor visitYou talk to Intan, a real person. We reply within 1 working day, usually the same day (Mon–Fri, 9am–6pm). Boleh WhatsApp kami dalam BM atau English.
On a computer? Scan with your phone.
- 017-322 3452 (Intan)
- hello@fulfila.my
- Based in
- Shah Alam, Selangor